Our Technical Support Team offers a wide range of support services to meet the technical needs of our valued customers. Our team consists of diversified group of experienced mechanical, electrical, biological and chemical engineers to address all client concerns.

Customer support finds its true meaning in a continuous process, from the design phase to start-up through operational follow-up to regular maintenance of your water systems.

We have provided various technical support services for high-tech water treatment systems, water sourcing (borehole & mini-dam) systems, water storage solutions, water distribution systems and water management since 2002 and each of our engineers are professionally trained with many years of experience.

Our knowledge in the technical support services for reverse osmosis water purification systems makes us stand out in competition with many other water treatment companies in Ghana.

Occasionally, an on-site consulting visit by a Tovila Water Solutions engineer is required to thoroughly understand and fix one or more problems.  Tovila Water solutions have performed over 200 on-site consulting jobs on high-tech water treatment systems since 2002.

An example of an on-site service

We have performed many on- site services in many industries, like the food & beverage, pharmaceuticals, mining etc. An example was five 20-footer containerized water filtration units at Anglogold Ashanti, Iduaprim in Tarkwa that needed to be refurbished because the units were broken down completely. The contract was originally awarded to a South African company who contracted Tovila to undertake the project. After assessments, most of the units would not operate at all, the ones that operated, produced low quality water that could not be used. The results of Tovila water solutions services revived the 5 containerized water filtration units back to its peak performance.

On-Line Technical support is mostly required for minor technical problems, but on-site technical support may be required in the following situations:

  • Client requires an on-site evaluation
  • Client wants an on-site evaluation to coincide with a meeting with plant personnel, managers and/or owners to discuss the problem(s)
  • Required data is not available to electronically send to Tovila Water Solutions
  • Operating data doesn’t make sense

Others

  • A lot of consulting can be done more cost effectively over the telephone or on a computer-based conference call where computer screens can be shared.  In today’s world of being able to quickly and easily share documents, photographs, Piping & Instrumentation Diagrams (P & IDs) and more, some technical support can be done without an on-site visit. Tovila Water Solutions has provided many technical services that were one-hour long to weekly 30-minute calls to monitor, evaluate, recommend and train system/plant personnel that lasted several months. Some examples of where
  • we have provided and can provide telephone technical support:
    • Answer questions and provide recommendations concerning one or more problems
    • Assist in chemical cleaning
    • Provide recommendations for biofouling control
    • Evaluate system performance
    • Create an online performance monitoring program
    • Train plant personnel in evaluating performance data
    • Evaluate system design and operation
    • Assist in writing or reviewing plant operating and monitoring procedures
    • Perform a cost-reduction evaluation
    • Many more

 

Tovila Water Solutions RO Membrane Element Chemical Cleaning Evaluation provides a client with the best cleaner(s) and the best procedure to use to chemically clean a fouled and/or scaled reverse osmosis (RO) or nanofiltration (NF) unit. Tovila Water Solutions does not represent any manufacturer of equipment or chemicals, so the results of the cleaning evaluation are unbiased. We have performed cleaning evaluations for high-tech water treatment systems since 2008.

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